Shipping policy

Shipping Policy

At XTINCT, we strive to provide a seamless shopping experience with reliable and timely shipping options. Please review our shipping policy below to ensure you know what to expect when placing an order with us.

Shipping Options

We offer standard shipping options for our customers at this stage only:

  1. Standard Shipping

    • Cost: R100.00
    • Delivery Time: 5–7 working days
    • Our standard shipping option provides reliable delivery to your door within 5–7 working days from the date of dispatch. This option is ideal for customers who are not in a rush but still want their order delivered efficiently.

Order Processing

  • All orders are processed within 1–2 business days, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with tracking information for your shipment.
  • Orders placed after 2:00 PM may be processed the following business day.

Shipping Times

  • Standard Shipping: Delivery within 5–7 working days.
  • Please note: These timeframes are estimates and may vary due to unforeseen circumstances, such as public holidays or postal delays. Once your order has been dispatched, we will send you a tracking number to monitor your shipment.

International Shipping

At this time, we only offer domestic shipping within South Africa. We are working towards expanding our shipping options in the future, so stay tuned for updates.

Shipping Costs

  • Standard Shipping: R100.00

Shipping costs will be calculated at checkout based on your selected shipping method and delivery location.

Order Issues

If you experience any issues with your delivery, such as a delayed shipment or a lost package, please contact our customer service team immediately at admin@xtinct.co.za. We will do our best to resolve the issue as quickly as possible.

Returns and Exchanges

For information on returns and exchanges, please refer to our [Return & Refund Policy]